Wondering where you left your umbrella? Your laptop? Your wallet? Not to worry. Toronto Pearson offers a secure Lost and Found service for all passengers and employees.
We've divided up how we handle lost and found items in an effort to get your belongings back to you as quickly as possible.
Please note that all items lost on board an aircraft are the responsibility of the airline. In these cases, please contact the airline directly.
Any items found in our terminal buildings are turned into the Customer and Terminal Services department for the Greater Toronto Airports Authority (GTAA) and may be reached at (416) 247-7678, toll free at 1-866-207-1690, or by email at firstname.lastname@example.org.
Starting December 21, 2015, you may speak with a Lost and Found Coordinator directly at the Lost and Found office located on the ground level of Terminal 1 from 8 a.m. to 9 p.m. daily. Found items are stored for one month.
For lost passports, please contact the Canada Border Services Agency's dedicated number at Toronto Pearson: 905-676-5380.
Please go to www.upexpress.com/CustomerSupport/LostFound.