Travelling today? Looking for info about Toronto Pearson? Please check our FAQs.
Below you will find answers to common questions travellers, their friends and family may have about Toronto Pearson.
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There are a few ways to check in at Toronto Pearson.
• With airline staff at a traditional check-in counter
• Check-in kiosks – located in both terminals. (Subject to airline availability)
• Web-based and mobile check-in which is recommended for a streamlined experience (Subject to airline availability)
To see which options your airline offers, please contact your airline
There are a few options:
• You may discard the item. • You may put the item in your checked baggage. • You may store the item at The Travel Store. • You may wish to send the item by mail via the Travel Store.
Centrally located in the heart of the GTA, there are numerous ways to get to and from Toronto Pearson.
Please choose one of the following options: Car Rentals Driving Directions Terminal Connection LINK Train Out-of-town Van ServicesPre-Arranged Taxis/Limousines Public Transportation including TTCTaxis / Limousines
Please contact us at 1-866-207-1690 for items lost in either terminal, on the Terminal Link or Viscount Station.
For lost passports, please call the Canada Border Service Agency's dedicated number at Toronto Pearson: 905-676-5380.
If you have left something on an Air Canada aircraft, you may contact Air Canada Lost and Found directly at 1-888-689-2247.
If you have left something on the aircraft of any other airline, please contact that airline directly. For airline contact information, please see our Airline Listing.
Yes! Porter services are available at the airport. Please see Porter for more information.
Yes! The GTAA offers wheelchairs and electric carts for guests requiring assistance. In order to ensure prompt service, please pre-book with both your airline Airline Listing. and our Airport Customer Assistance Program (ACAP).
Please call the airport customer service number 1-866-207-1690 for more information.
Baggage carts are not available inside secure areas. They are available before security screening points and inside baggage claim areas only.
The cost for a baggage cart is $2.00CAD. The baggage cart management units accept credit cards and US currency. Smarte Carte Ambassadors are also located inside the international baggage reclaim areas to exchange currency for arriving passengers.
For complete information about what can and cannot be brought into Canada please see Canada Border Services Agency (CBSA) or call:
Questions regarding human health or the importation of animals and/or plants should be directed to the CBSA at 1-800-442-2342.
A post office is not available at Toronto Pearson. Stamps may be purchased at one of our newsstands and letters mailed in mailboxes located in:
Yes! The LINK Train offers free transportation between:
The LINK train runs 24/7/365 and is fully wheelchair accessible. For more see LINK Train.
Toronto Pearson has two cargo areas:
• Cargo West Facilities • Cargo Area 5
If you are shipping items by air, or are expecting a shipment please contact the airline and/or freight forwarder located at either facility.
Sorry, pets are not permitted inside any terminal buildings unless they are:
• Service animals
• Animals travelling through Toronto Pearson; these must be kept in a kennel at all times
The Visitor Rebate Program (VRP) was cancelled effective April 1, 2007. You may qualify for a refund of some of the HST you have paid while visiting Ontario. Visit the Canada Revenue Agency website for details.
Easily navigate your way through Toronto Pearson and find the shops and services you need.
Get straight to the airport without getting turned around – and start your trip off right.
From long-term parking to curbside pick-up, Toronto Pearson has multiple options for all your parking needs.