FAQs

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• What number can I call for Terminal 1 and Terminal 3 information?
  Terminal 1: 416-AIRPORT (416-247-7678) or 1-866-207-1690 
• Does Toronto Pearson provide lockers, storage areas, baggage strapping and fax services?
  Unfortunately, due to security concerns, there are no lockers available at the airport. Storage facilities are however available at the Travel Store located on the Departures Level of Terminals 1 and 3.  The Travel Store also provides luggage strapping and fax services. For rates and hours of operation please contact the Travel Store:
  
  Terminal 1: (416) 776-1313
  Terminal 3: (905) 612-6677
• How do I check in?

  There are a few ways to check in at Toronto Pearson.

  • With airline staff at a traditional check-in counter

  • Check-in kiosks – located in both terminals. (Subject to airline availability)

  • Web-based and mobile check-in which is recommended for a streamlined experience (Subject to airline availability)

  To see which options your airline offers, please contact your airline 

• How many bags may I check-in and carry onto my aircraft? Or Whom Do I contact?
  Carry-on rules vary from airline to airline. For all baggage related information, please contact your airline, or visit their website. You can find them in our Airline Listing.
• What items am I permitted to carry on board or pack in my checked baggage? Which items are not permitted?
  Restricted items are often subject to change. For a complete list of permitted and non-permitted items please contact the Canadian Air Transport Security Authority (CATSA) at 1-888-294-2202 or visit the CATSA website.
• Are the current carry-on rules and regulations?
  As of April 8, 2010, the carry-on allowance has been restored. Passengers are currently permitted to carry-on two bags, plus a personal item. Neither carry-on may exceed 23 cm x 40 cm x 55 cm.
  
  “Do I need this?” When packing for your trip, pack your carry-on with essentials. If you don’t need something during your flight, please pack it in your checked baggage.
  
  Please keep in mind that there are still restrictions on liquids, gels, and aerosols. Please remember not to pack them in your carry-on luggage.
  
• If I have an item that is not permitted through security screening, what are my options?

  There are a few options:

  
  • You may discard the item.
  • You may put the item in your checked baggage.
  • You may store the item at The Travel Store.
  • You may wish to send the item by mail via the Travel Store.

• Does Toronto Pearson have Wireless Internet? What about Internet kiosks?
  Yes! Free Wireless Internet (WiFi) is available in both terminals. Learn how to connect your laptop here or call 1-800-880-4117. Bell Canada public Internet kiosks are also available in both terminals.
• Is there a height restriction for vehicles entering the parking garage? What are the parking rates?
  For all airport parking information, please visit parking.
• How do I get to/from Toronto Pearson?

  Centrally located in the heart of the GTA, there are numerous ways to get to and from Toronto Pearson.

  Please choose one of the following options:
  Car Rentals
  Driving Directions
  Terminal Connection LINK Train 
  Out-of-town Van Services
  Pre-Arranged Taxis/Limousines
  Public Transportation including TTC
  Taxis / Limousines 

• Does Toronto Pearson offer transportation service out of town?
  Yes! The Airport Ground Transportation Association offers out-of-town service to many cities. For more information, see Ground Transportation - Out of Town Service.
• I've lost something. What is the number for the Lost and Found?

  Please contact us at 1-866-207-1690 for items lost in either terminal, on the Terminal Link or Viscount Station.

  For lost passports, please call the Canada Border Service Agency's dedicated number at Toronto Pearson: 905-676-5380.

  If you have left something on an Air Canada aircraft, you may contact Air Canada Lost and Found directly at 1-888-689-2247.

  If you have left something on the aircraft of any other airline, please contact that airline directly. For airline contact information, please see our Airline Listing.

• Does the airport offer smoking areas?
  Toronto Pearson is a smoke-free facility. Smoking is however permitted outside the terminal buildings in designated areas.
• Are porter services available?

  Yes! Porter services are available at the airport. Please see Porter for more information.

• Is wheelchair assistance available?

  Yes! The GTAA offers wheelchairs and electric carts for guests requiring assistance. In order to ensure prompt service, please pre-book with both your airline Airline Listing. 
  and our Airport Customer Assistance Program (ACAP).

  Please call the airport customer service number 1-866-207-1690 for more information.
   

• Can I exchange currency at the airport?
  Yes! Currency exchange services are available in both terminals.
  
  Terminal 1: International Currency Exchange (ICE) services (416) 776-1311
  Terminal 3: Travelex currency exchange services (416) 776-2497
  
• Are baggage carts available inside secure areas?

  Baggage carts are not available inside secure areas. They are available before security screening points and inside baggage claim areas only.

  The cost for a baggage cart is $2.00CAD. The baggage cart management units accept credit cards and US currency. Smarte Carte Ambassadors are also located inside the international baggage reclaim areas to exchange currency for arriving passengers. 

• Are infant car seats and strollers available?
  Infant car seats and strollers are not available. However, you may bring your own and check them as checked baggage. If travelling with a stroller, it can be checked at the aircraft door and picked up again at arrival. Please check with your airline for size restrictions.
• What can I bring into Canada?

  For complete information about what can and cannot be brought into Canada please see Canada Border Services Agency (CBSA) or call: 

  • Terminal 1: (905) 676-3640
  • Terminal 3: (905) 676-5316

  Questions regarding human health or the importation of animals and/or plants should be directed to the CBSA at 1-800-442-2342.
   

• Does Toronto Pearson have a post office?

  A post office is not available at Toronto Pearson. Stamps may be purchased at one of our newsstands and letters mailed in mailboxes located in:

  • Terminal 1: Departures Level, across from check-in Aisle H
  • Terminal 3: Departures Level, beside the main elevators/escalators leading to the Sheraton hotel
     
• When is Duty Free shopping open? What is available?
  Duty Free Shops are open two hours prior to the scheduled departure of the first flight and close approximately 30 minutes prior to the last departure flight. For additional information, please see Duty Free Shops.
• Can I still shop while waiting for my flight in the terminal?
  Yes! Restaurants and shops, including duty-free, remain open in both Terminals 1 and 3 for your relaxation and enjoyment.
• Does Toronto Pearson provide inter-terminal shuttle service?

  Yes! The LINK Train offers free transportation between:  

  • Terminal 1
  • Terminal 3
  • The Sheraton Hotel 
  • The Toronto Pearson Value Park Lot and Value Park Garage (at Viscount Station).

  The LINK train runs 24/7/365 and is fully wheelchair accessible. For more see LINK Train.  
  
   

• Are there car rentals onsite?
  Yes! There are numerous car rental companies at both terminals. For more see Car Rentals.
• Where can I find the Cargo Terminal?

  Toronto Pearson has two cargo areas:

  
  • Cargo West Facilities 
  • Cargo Area 5  

  If you are shipping items by air, or are expecting a shipment please contact the airline and/or freight forwarder located at either facility. 

• Is there a children’s play area at the airport?
  Terminal 1 has a mini children’s play area can be found at Departure Lounge D24.
• Is the airport open 24 hours?
  Yes! Toronto Pearson never sleeps. The airport is open to serve you 24/7/365.
• Are there hotels near the airport?
  Yes! Toronto Pearson is surrounded by numerous hotels. For more, please see our Area Hotel Listing or call 416-AIRPORT (416-247-7678) for a list of nearby hotels.
• Are pets allowed in the terminals?

  Sorry, pets are not permitted inside any terminal buildings unless they are:

  • Service animals

  • Animals travelling through Toronto Pearson; these must be kept in a kennel at all times

   

• As a visitor to Canada, am I able to claim a tax refund?

   The Visitor Rebate Program (VRP) was cancelled effective April 1, 2007. You may qualify for a refund of some of the HST you have paid while visiting Ontario. Visit the Canada Revenue Agency website for details.