• Welcome Team Volunteer Program

    Toronto Pearson has a new Volunteer Program and is looking for more qualified individuals to come on board!

    If you love to meet and greet people, be that friendly smiling face in the crowd, and help people find their way in a dynamic setting, becoming a Toronto Pearson Welcome Team member may be right for you.

    If you or someone you know can make a regular weekly commitment (Monday to Friday) of a four-hour shift, for a one-year period, come to one of our Info Sessions and learn more about volunteering at Toronto Pearson.


    Already a member? Log in here! 

    What is the Welcome Team?

    You will be an important contributor in providing an experience that will make passengers feel welcomed, relaxed and delighted throughout the terminals.


    As a Welcome Team member you will receive:

    • Training and mentoring from airport employees to help prepare you for your role
    • A uniform (vest and jacket)

    This is strictly a volunteer role. Participants receive no salary or benefits other than the satisfaction of helping our passengers.

    The main responsibilities of a Welcome Team member include:

    • Greeting passengers throughout the terminals
    • Providing general directions to passengers who are experiencing difficulties with wayfinding (e.g. washrooms, restaurants, gates, airport services)
    • Responding to basic passenger inquiries
    • Escalating complex passenger issues to appropriate Toronto Pearson employees
    • Enhancing the overall passenger experience at Toronto Pearson

    Volunteer Info Sessions

    Throughout the year we will be holding Information Sessions for people who are interested in knowing more about the Toronto Pearson Welcome Team Program. These sessions also provide you the opportunity to apply in person. Info sessions will be held throughout the year, so check back for upcoming dates.

    Learn more by checking our Frequently Asked Questions.