Pass/Permit Control Office
On a busy day, Pass/Permit Control Office (Pass Office) at Toronto Pearson can process between 150-200 applications. The office provides services and training, and controls Passes and Permits for the following:
- Transportation Security Clearances (TSC)
- Restricted Area Identification Cards (RAICs)
- Keycards
- Parking Permits
- Vehicle Markers
- Airside Vehicle Operator’s Permits (AVOPs)
- Airport Security Awareness Training
Download Pass Office forms here: Printable GTAA Pass Office Forms. Apply for Transportation Security Clearance from Transport Canada.
Visit the Transport Canada website for further information on completing applications for Transport Security clearance.
Airport Security Awareness Training
Toronto Pearson takes airport security very seriously. Our Airport Security Awareness training course is a mandatory step for all personnel who need access to our Restricted Areas. This includes former employees who have been away for more than one year. Training must be completed before scheduling appointments at the Pass Office. Full course information can be found here.
Hours of Operation
The Pass Office is open from 7:30 a.m. - 5:00 p.m. Monday - Friday.
It is closed weekends, statutory holidays, and every second Wednesday of the month.
Peak Periods
During peak periods – March through May and September through November.
Services by Appointment
- Transportation Security Clearances (TSC)
- Restricted Area Identification Cards (RAICs)
To schedule an appointment with the Pass Office please call: (416) 776-PASS (7277) or email Pass.Permits@GTAA.com
Group Appointments
Appointments for large groups of new employees can be arranged. A group appointment is recommended, especially during peak season. Business partners requiring this service may call (416) 776-PASS (7277) or email Pass.Permits@GTAA.com
Cancelling an Appointment
Please note that a $50.00 administrative fee is required for all missed appointments or appointments cancelled with less than 24 hours notice.
Walk-in Services
Walk-in services are available for the following fast-track items:
- Keycards
- Parking permits
- Vehicle markers
- AVOPs (with proper accompanying documentation)
Troubleshooting
If you have trouble with your Restricted Area Identification Card (RAIC) at any time, please contact the Pass Permit Control Office at 416 776-7277 or pass.permits@gtaa.com during business hours.
AVOP Testing
All appointments for AVOP practical testing are handled by the AVOP Office.
For more information or to book an AVOP practical test please contact the GTAA AVOP Office
Service is on a first come, first served basis during regular office hours.
Pass Office Location
The Toronto Pearson Pass Office is located in the Terminal 1 Parking Garage, Level 5.
Contacting the Pass Office
Please direct all inquiries regarding Passes and Permits to:
GTAA Pass/Permit Control Office
Tel: (416) 776-PASS (7277)
Pass.Permits@GTAA.com
RAIC Access Issues
Tel: (416) 776-CARD (2273)
GTAA AVOP Office