The Pass Permit Control Office provides Passes and Permits for the following:
The Pass Office is open from 7:30 a.m. - 5 p.m. Monday - Friday.It is closed weekends, statutory holidays and the second Wednesday of each month.
The Pass Office is located in the Terminal 1 Parking Garage, Level 5.
Please direct all inquiries regarding Passes and Permits to: GTAA Pass/Permit Control Office Tel: (416) 776-PASS (7277) Pass.Permits@GTAA.com
To schedule an appointment with the Pass Office please call: (416) 776-PASS (7277) or email Pass.Permits@GTAA.com.
Please note that a $50.00 administrative fee is required for all missed appointments or appointments cancelled with less than 24 hour notice.
Appointments for large groups of new employees can be arranged. Business partners requiring this service may call (416) 776-PASS (7277) or email Pass.Permits@GTAA.com.
Please note that an administrative fee is required for all missed appointments or appointments cancelled with less than two (2) business days’ notice.
Walk-in services are available for the following with the proper accompanying documentation:
Note: Wait times for these services may vary depending on availability and typically range between 20 to 60 minutes.
If you have trouble with your Restricted Area Identity Card (RAIC), please contact the Pass Permit Control Office at (416) 776-7277 or firstname.lastname@example.org during business hours.