• FAQs

    Travelling today? Looking for info about Toronto Pearson? Please check our FAQs.


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    • How early should I arrive before my flight?
      Currently, Transport Canada recommends that US bound travellers arrive 3 hours before to their flight to allow for security screening and US Customs processing.
    • What can I expect at Toronto Pearson if I am travelling to the US?

      Travelling to the US requires a multiple step process: 

      • Use the web or a kiosk to check in.
      • If you are checking in with an airline agent, or you have a bag to check, you are required to line up to speak with an airline representative.
      • Once you have checked in at Terminal 3, proceed to the US Customs hall.
      • Once you have checked in at Terminal 1, you will be directed to a waiting area, where guests will be called into the US Customs hall according to the time of their flight.
      • Following US Customs clearance, guests will move to the pre-board security screening area and then on to the gate to await their flights.

      Do you travel frequently to the US? You may wish to apply for a NEXUS card online or by visiting the NEXUS office located at the airport. NOTE: NEXUS card holders may enter the US Customs hall in Terminals 1 and 3 at any time with their valid NEXUS and US Customs cards.

    • What documents do I need to travel to the US?

      In order to travel to the US or return to Canada, a valid passport or other permissible document (such as a NEXUS card) is required.

      For information regarding travel documents, please contact your airline. Our Airline Listing can help you find your carrier.

      You may also contact US Immigration at 1-800-375-5283 or US Customs and Border Protection (CBP) at 905-676-2606.  

    • Can I bring dairy products into the US?
      For information regarding the transportation of dairy products, please contact US Customs and Border Protection (CBP) at 905-676-2606 or  at their U.S.C.B.P website. 

  • Related Links

    Terminal Maps

    Easily navigate your way through Toronto Pearson and find the shops and services you need.

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  • Did you know?

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    From long-term parking to curbside pick-up, Toronto Pearson has multiple options for all your parking needs.

    Parking options and rates